Cloud telephony is a technology based third party service that facilitates voice calls over the Internet. All the calls in a VoIP service are routed via a server that is centrally located and managed. Cloud telephony allows the users to make or receive calls by logging on to the Internet and using an IP ready end device.
For business owners, it is really important to maintain a smooth communication at office and this applies to both employees and clients. The old telephone systems are incapable of handling high call volume during the peak hours and they are even vulnerable to a variety of other hardware issues. Installation and management of VoIP PBX in the office is expensive. Using the cloud telephony system at office will help small business owners tide over these problems and at the same time experience seamless communication service.
Small business owners can particularly enjoy the multifold advantages of cloud telephony because it would facilitate real time sharing of huge volume of data and the calls too can be managed centrally via a dedicated server. Small businesses can grow by adopting cloud telephony and here is a list of some of the reasons why it should be adopted by every thinking business owner:
Avoid Costly Equipment
Using the cloud telephony system does not require any costly equipment and all that a user might need is a PC/Laptop, headphone with microphone and Internet connection. You can also use an IP Phone or a digital phone. Cloud telephony packages offered by leading providers in the market are cheaper when compared to the telephone bills that the small businesses paid every month.
Convenient Management
The subscribers of cloud telephony service are required to provide only their log in id and password to start using the system. The entire cloud telephony system is maintained by a centralized administrator. This administrator can set users and the respective privileges in a professional manner. Since the server and the calls are centrally managed, so no maintenance is required from the customer’s end. The customer does not need to spend a single penny on the management and maintenance of the cloud telephony system.
Fast Setup
It is very easy to setup the cloud telephony system as the customer only needs to make a payment based on the type of telephony package they choose and log in to start the system. Once the package is finalized and payment made, you can download the applications and start using it. Once certain IP addresses and other information is provided, the cloud telephone can used form your digital or IP phone also.
More Leverage & More Feature
Small business owners can enjoy numerous advanced telephony features by opting for the cloud telephony system. Call forwarding, call holding, voicemail, Automated Call Distribution etc. are some of the features that come with the cloud telephony system. All this will help the users attain higher productivity at work through effective and efficient communication.
Michelle Patterson has had a long stint with telecom companies, and spends her time now as a consultant and a regular blogger. She likes to share her knowledge so that companies experimenting with these technologies could use them successfully.
Author Bio:
Michelle Patterson has had a long stint with telecom companies, and spends her time now as a consultant and a regular blogger. She likes to share her knowledge so that companies experimenting with these technologies could use them successfully.
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